LGBTQ+ Awareness
Understanding LGBTQ+ identities, terminology and inclusion, and what makes a workplace genuinely supportive.
View Course: LGBTQ+ AwarenessTransgender Awareness Training
An accessible introduction to gender identity, terminology, respectful communication and creating inclusive workplaces.
About this Transgender Awareness course
A calm, practical session for staff who want to understand gender identity and get everyday practice right. We cover the language people use, why names and pronouns matter, and what respectful support looks like when a colleague transitions or a service user shares their identity.
What the session covers
- 01Sex, gender identity and gender expression
- 02Trans, non-binary and related terminology
- 03Names, pronouns and respectful language
- 04Supporting a colleague who is transitioning
- 05Inclusive policies, facilities and services
- 06The Equality Act 2010 and recent legal developments
What participants will learn
- Explain key terms including gender identity, trans, non-binary and transition
- Use names and pronouns respectfully, and recover well from mistakes
- Understand the legal context, including gender reassignment as a protected characteristic under the Equality Act 2010
- Identify practical steps that make policies, facilities and services more inclusive
Why Transgender Awareness training matters in Wales
The Welsh Government's LGBTQ+ Action Plan for Wales sets out an ambition for Wales to be the most LGBTQ+ friendly nation in Europe, and public bodies, schools and employers all have a part to play. Trans and non-binary people continue to report poor experiences at work and when using services. Staff who understand gender identity, and know how to respond respectfully, make a real difference to whether people feel welcome in Welsh workplaces and public services.
- Supports the aims of the LGBTQ+ Action Plan for Wales
- Helps meet the Public Sector Equality Duty, including for gender reassignment
- Builds confidence for frontline staff in councils, health boards, schools and housing
Who it's for
All staff, line managers, HR teams and anyone in a public-facing role. It's suitable for local authorities, NHS Wales organisations, schools, colleges, universities, housing associations, charities and private-sector employers.
How it's delivered
Sessions are interactive and discussion-based, using realistic workplace scenarios rather than lectures. We create a respectful space where people can ask questions honestly. For in-house groups, we adapt examples, length and emphasis to reflect your sector, policies and priorities.
Transgender Awareness training across Wales
Infinity Inclusion delivers Transgender Awareness training for organisations throughout Wales. Book a live online session for teams spread across different sites, or face-to-face training at your own venue in Cardiff, Swansea, Newport, Bridgend, Wrexham, Merthyr Tydfil, Carmarthen, Aberystwyth, Bangor and Llandudno and beyond. Prefer a wider programme? Combine this course with others as part of our in-house EDI training, or pair it with EDI consultancy support.
Transgender Awareness training: frequently asked questions
Can't see your question here? Get in touch and we'll be happy to help.
Ask a questionDo you deliver Transgender Awareness training across Wales?
Yes. We deliver Transgender Awareness training online to teams anywhere in Wales, and face-to-face at your venue, including in Cardiff, Swansea, Newport, Bridgend, Wrexham, Merthyr Tydfil, Carmarthen, Aberystwyth, Bangor and Llandudno, as well as rural communities across all 22 local authority areas.
How long is the Transgender Awareness course?
The standard course runs for 2–3 hours. For in-house groups we can shorten, extend or split it across sessions to suit shift patterns and service pressures.
Can the training be tailored for our organisation?
Yes. For in-house bookings we adapt examples, case studies and emphasis to your sector, whether that's a local authority, health board, school, university, charity or private employer, and can reflect your own policies.
Is this course suitable for people with no prior knowledge?
Yes. It's designed as an accessible introduction. We create a respectful space where people can ask the questions they may have been nervous to ask, without judgement.
Related EDI courses
All courses-
-
Unconscious Bias
Exploring the unconscious assumptions we all make and how they can shape workplace decisions and behaviour.
View Course: Unconscious Bias -
Intersectionality
Understanding how different parts of identity overlap and shape people's experiences.
View Course: Intersectionality
Bring Transgender Awareness training to your organisation
We deliver this course for teams across Wales, online or face-to-face, and adapt it to your sector and priorities.