Microaggressions
Understanding the everyday comments, behaviours and assumptions that can unintentionally exclude others.
View Course: MicroaggressionsCultural Competence Training
Building the awareness and skills to work effectively with people from different cultural backgrounds.
About this Cultural Competence course
Cultural competence is a skill that can be learned. This course helps staff understand their own cultural lens, communicate across difference and provide services that respond to the needs of diverse communities.
What the session covers
- 01Culture, identity and your own cultural lens
- 02Communicating across cultures and languages
- 03Working well with interpreters
- 04Respecting cultural and religious needs
- 05Avoiding stereotyping
- 06Culturally responsive services
What participants will learn
- Reflect on your own cultural background and assumptions
- Communicate effectively across cultural differences
- Avoid stereotyping while respecting cultural needs
- Adapt services and practice for diverse communities
Why Cultural Competence training matters in Wales
Wales aims to be a Nation of Sanctuary, welcoming people who have sought refuge, and communities across the country are increasingly diverse. Health, social care, education and housing teams in particular need the skills to work respectfully across cultures and languages, including recognising Welsh language and culture as part of people's identity.
- Supports Wales's Nation of Sanctuary ambition
- Relevant to the Anti-racist Wales Action Plan
- Improves outcomes for diverse communities
Who it's for
Frontline, health, education, housing and community-facing teams. It's suitable for local authorities, NHS Wales organisations, schools, colleges, universities, housing associations, charities and private-sector employers.
How it's delivered
Sessions are interactive and discussion-based, using realistic workplace scenarios rather than lectures. We create a respectful space where people can ask questions honestly. For in-house groups, we adapt examples, length and emphasis to reflect your sector, policies and priorities.
Cultural Competence training across Wales
Infinity Inclusion delivers Cultural Competence training for organisations throughout Wales. Book a live online session for teams spread across different sites, or face-to-face training at your own venue in Cardiff, Swansea, Newport, Bridgend, Wrexham, Merthyr Tydfil, Carmarthen, Aberystwyth, Bangor and Llandudno and beyond. Prefer a wider programme? Combine this course with others as part of our in-house EDI training, or pair it with EDI consultancy support.
Cultural Competence training: frequently asked questions
Can't see your question here? Get in touch and we'll be happy to help.
Ask a questionDo you deliver Cultural Competence training across Wales?
Yes. We deliver Cultural Competence training online to teams anywhere in Wales, and face-to-face at your venue, including in Cardiff, Swansea, Newport, Bridgend, Wrexham, Merthyr Tydfil, Carmarthen, Aberystwyth, Bangor and Llandudno, as well as rural communities across all 22 local authority areas.
How long is the Cultural Competence course?
The standard course runs for half day. For in-house groups we can shorten, extend or split it across sessions to suit shift patterns and service pressures.
Can the training be tailored for our organisation?
Yes. For in-house bookings we adapt examples, case studies and emphasis to your sector, whether that's a local authority, health board, school, university, charity or private employer, and can reflect your own policies.
Who benefits most from cultural competence training?
Anyone working with the public, especially health, social care, education, housing and community teams, and managers of diverse teams.
Related EDI courses
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Anti-Racism Awareness
Understanding racism, institutional barriers and bias, with practical approaches to creating more inclusive organisations.
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Race, Culture & Diversity
Exploring cultural identity, stereotypes and assumptions, and how to practise cultural inclusion at work.
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Bring Cultural Competence training to your organisation
We deliver this course for teams across Wales, online or face-to-face, and adapt it to your sector and priorities.