LGBTQ+ Awareness
Understanding LGBTQ+ identities, terminology and inclusion, and what makes a workplace genuinely supportive.
View Course: LGBTQ+ AwarenessInclusive Communication Training
Exploring language, communication styles and accessibility for respectful workplace communication.
About this Inclusive Communication course
Good communication reaches everyone. This course covers inclusive language, plain English, accessible documents and meetings, and how to adapt your style so different people can take part fully.
What the session covers
- 01Inclusive and respectful language
- 02Plain English and clear writing
- 03Accessible documents, presentations and meetings
- 04Bilingual and Welsh language considerations
- 05Adapting communication to different needs
What participants will learn
- Use inclusive, respectful language with confidence
- Write clearly in plain English
- Make documents, presentations and meetings more accessible
- Adapt communication for different needs and preferences
Why Inclusive Communication training matters in Wales
In Wales, inclusive communication includes language itself. Welsh language standards apply to many public bodies, and the Active Offer encourages health and social care services to provide a Welsh-language service without people having to ask. Alongside accessible formats, plain language and respectful terminology, this helps everyone in Wales understand information and take part.
- Recognises Welsh language duties and the Active Offer
- Improves accessibility for disabled people
- Reduces misunderstandings and complaints
Who it's for
All staff, communications teams and anyone producing public information. It's suitable for local authorities, NHS Wales organisations, schools, colleges, universities, housing associations, charities and private-sector employers.
How it's delivered
Sessions are interactive and discussion-based, using realistic workplace scenarios rather than lectures. We create a respectful space where people can ask questions honestly. For in-house groups, we adapt examples, length and emphasis to reflect your sector, policies and priorities.
Inclusive Communication training across Wales
Infinity Inclusion delivers Inclusive Communication training for organisations throughout Wales. Book a live online session for teams spread across different sites, or face-to-face training at your own venue in Cardiff, Swansea, Newport, Bridgend, Wrexham, Merthyr Tydfil, Carmarthen, Aberystwyth, Bangor and Llandudno and beyond. Prefer a wider programme? Combine this course with others as part of our in-house EDI training, or pair it with EDI consultancy support.
Inclusive Communication training: frequently asked questions
Can't see your question here? Get in touch and we'll be happy to help.
Ask a questionDo you deliver Inclusive Communication training across Wales?
Yes. We deliver Inclusive Communication training online to teams anywhere in Wales, and face-to-face at your venue, including in Cardiff, Swansea, Newport, Bridgend, Wrexham, Merthyr Tydfil, Carmarthen, Aberystwyth, Bangor and Llandudno, as well as rural communities across all 22 local authority areas.
How long is the Inclusive Communication course?
The standard course runs for 2–3 hours. For in-house groups we can shorten, extend or split it across sessions to suit shift patterns and service pressures.
Can the training be tailored for our organisation?
Yes. For in-house bookings we adapt examples, case studies and emphasis to your sector, whether that's a local authority, health board, school, university, charity or private employer, and can reflect your own policies.
Does the course cover Welsh language requirements?
It includes an overview of how bilingual communication and Welsh language duties fit within inclusive communication, alongside accessibility and plain language.
Related EDI courses
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Unconscious Bias
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Microaggressions
Understanding the everyday comments, behaviours and assumptions that can unintentionally exclude others.
View Course: Microaggressions
Bring Inclusive Communication training to your organisation
We deliver this course for teams across Wales, online or face-to-face, and adapt it to your sector and priorities.