Transgender Awareness
An accessible introduction to gender identity, terminology, respectful communication and creating inclusive workplaces.
View Course: Transgender AwarenessHate Crime Awareness Training
Understanding hate crime, protected characteristics and how to respond appropriately.
About this Hate Crime Awareness course
This session explains what hate crimes and hate incidents are, the impact they have on individuals and communities, and how staff can recognise, respond to and report them appropriately.
What the session covers
- 01Hate crimes and hate incidents explained
- 02Monitored characteristics
- 03Impact on victims and communities
- 04Responding to a disclosure
- 05Reporting routes and support in Wales
- 06Preventing hate in your setting
What participants will learn
- Understand the difference between hate crimes and hate incidents
- Recognise the impact on victims and wider communities
- Respond supportively when someone discloses an incident
- Know the reporting routes and sources of support in Wales
Why Hate Crime Awareness training matters in Wales
Hate crime and hate incidents harm individuals and whole communities across Wales. The Welsh Government funds the Wales Hate Support Centre, run by Victim Support Cymru, to support anyone affected. Staff who can recognise hate and respond well help people feel safe to report it and get the support they need.
- Highlights reporting and support routes in Wales
- Supports community cohesion and safety
- Relevant to councils, housing, education and community safety teams
Who it's for
Public-sector staff, housing, education and community safety teams. It's suitable for local authorities, NHS Wales organisations, schools, colleges, universities, housing associations, charities and private-sector employers.
How it's delivered
Sessions are interactive and discussion-based, using realistic workplace scenarios rather than lectures. We create a respectful space where people can ask questions honestly. For in-house groups, we adapt examples, length and emphasis to reflect your sector, policies and priorities.
Hate Crime Awareness training across Wales
Infinity Inclusion delivers Hate Crime Awareness training for organisations throughout Wales. Book a live online session for teams spread across different sites, or face-to-face training at your own venue in Cardiff, Swansea, Newport, Bridgend, Wrexham, Merthyr Tydfil, Carmarthen, Aberystwyth, Bangor and Llandudno and beyond. Prefer a wider programme? Combine this course with others as part of our in-house EDI training, or pair it with EDI consultancy support.
Hate Crime Awareness training: frequently asked questions
Can't see your question here? Get in touch and we'll be happy to help.
Ask a questionDo you deliver Hate Crime Awareness training across Wales?
Yes. We deliver Hate Crime Awareness training online to teams anywhere in Wales, and face-to-face at your venue, including in Cardiff, Swansea, Newport, Bridgend, Wrexham, Merthyr Tydfil, Carmarthen, Aberystwyth, Bangor and Llandudno, as well as rural communities across all 22 local authority areas.
How long is the Hate Crime Awareness course?
The standard course runs for 2–3 hours. For in-house groups we can shorten, extend or split it across sessions to suit shift patterns and service pressures.
Can the training be tailored for our organisation?
Yes. For in-house bookings we adapt examples, case studies and emphasis to your sector, whether that's a local authority, health board, school, university, charity or private employer, and can reflect your own policies.
What's the difference between a hate crime and a hate incident?
A hate crime is a criminal offence perceived to be motivated by hostility based on race, religion, sexual orientation, disability or transgender identity. A hate incident is non-criminal behaviour perceived the same way. Both can be reported, and both matter.
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Bring Hate Crime Awareness training to your organisation
We deliver this course for teams across Wales, online or face-to-face, and adapt it to your sector and priorities.